Frequently asked questions
We have put together some commonly asked questions
What is the difference between PayID and direct debit?
PayID allows customers to push payments instantly to a business account, whereas direct debit pulls funds over slower settlement cycles.
Are real time payments secure?
Yes — Australian real time payments use strong authentication and confirmation of payee checks to reduce fraud.
Can I issue refunds with real time payment transactions?
Refunds may be supported but depend on the provider; check your payment partner’s refund policy.
Do customers pay extra fees for real time payments?
Typically no additional fees are passed on to customers beyond normal banking costs.
How quickly does a real time payment settle?
In most cases, funds are available to the business within seconds of initiation.
How do I track my payment history?
You can view your transaction history within the ShaBaas Pay app to keep track of all your payments.
What are the key benefits for consumers?
Consumers earn rewards by making a payment for your business via the app. It also provides a digital payment invoice as a proof of purchase.
Is ShaBaas Pay available for international transactions?
ShaBaas Pay is currently available for domestic Australian transactions only.
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