Frequently asked questions
We have put together some commonly asked questions
How does a customer approve a PayTo agreement
They review the agreement details then authorise it through their bank experience.
Can customers see all active PayTo agreements
Yes customers can usually view active agreements in their banking app or portal depending on their bank.
What should we do for customers whose bank does not support PayTo
Offer a fallback such as PayID or card and clearly explain the option at checkout.
Can a customer cancel without contacting the business
Yes customers can cancel through their bank which improves trust and reduces support load.
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