Clear payment request
Present the intended amount, purpose and payment identifier so the customer can check the displayed business details.
Payment method
PayID payments for Australian businesses
PayID is an easy-to-use identifier linked to an eligible bank account that can support one-off, customer-initiated bank payments. ShaBaas Pay can help businesses present PayID within a broader payment workflow, with references and status supporting follow-up. Availability, payment timing and bank-review outcomes depend on the payer, financial institution and supported flow.
Understand the method
What is PayID?
PayID lets a payer use an identifier such as a mobile number or email address linked to a bank account instead of entering traditional account details. It is not the bank account itself and it is different from PayTo, which uses a customer-authorised agreement for eligible future payments.
Customer-initiated
The customer uses participating online banking to select or enter the PayID and authorise the payment.
Operational visibility
Status, references and digital receipts can support follow-up and reconciliation where available.
A practical payment journey
How a PayID payment works
Present the request
The business shares a PayID or a payment journey that presents the bank-payment option.
Customer checks details
The customer enters or selects the identifier in online banking and checks the displayed account or business details.
Customer authorises
The customer confirms the payment through their financial institution’s normal security process.
Business follows status
Confirmation, references and receipts support communication, exception handling and reconciliation.
Fit and workflow
When is PayID a practical fit?
- One-off invoices, deposits and final balances
- Remote service payments and customer requests
- Trades, professional firms and education providers
- Customers who prefer to pay through online banking
- Payment links that offer bank payment alongside other methods
- Ad hoc payments where a business-initiated agreement is not required
PayID, payment links and hosted checkout
ShaBaas Pay can position PayID within a payment link or hosted checkout so a customer can choose from the methods available to the business and payment flow. The customer may use online banking or another payment experience; do not assume they never leave banking or that every method is available in every configuration.
Plan the operating model
Payment confirmation and limitations
Reconciliation
Agree how invoice numbers, payer details, payment references, status and receipts will be recorded and matched in the accounting process.
Timing and bank checks
PayID payments are typically sent quickly, but a financial institution may hold or review a payment. Actual confirmation and fund availability can vary.
Participating institutions
The payer must use a participating financial institution and the selected business flow must be supported for the transaction.
PayID is not PayTo
PayID is generally customer-initiated. PayTo uses an authorised agreement and may suit approved one-off, ad hoc or regular collections.
Frequently asked questions
Questions about PayID payments
What is PayID for a business?
PayID is an easy-to-use identifier linked to an eligible bank account that can help a business receive customer-initiated bank payments through participating online banking.
Is PayID the same as PayTo?
No. PayID identifies an account for a customer-initiated payment. PayTo uses a customer-authorised agreement for eligible one-off, ad hoc or regular payments.
Does a customer need a ShaBaas Pay app?
No separate ShaBaas Pay app is required for a PayID payment. The customer uses participating online banking, subject to the payer bank and supported flow.
How quickly does a PayID payment arrive?
PayID payments are typically sent quickly, including through Osko where supported, but timing and fund availability can vary if a financial institution applies additional security checks.
Can a bank hold a PayID payment?
Yes. A financial institution may hold or review a payment for security reasons, so businesses should plan follow-up for pending or delayed outcomes.
How does a business reconcile PayID payments?
Use the available payment status, transaction reference, payer details and digital receipt information to match the payment to the invoice or customer record.
When should a business use PayTo instead?
PayTo may be a better fit when the business needs a customer-authorised agreement for an approved one-off, ad hoc or regular collection, subject to customer, bank and provider support.
Related resources
Explore the payment workflow
Choose a payment method for the real workflow
Bring the invoice pattern, customer journey and reconciliation process to a fit discussion.